One of the most stressful things I have ever done! Where do I even start! Told me they've paid up to £400 on my cancellation fees but only paid £269.78 of my £323.74 broadband bill. And refused to pay my £43 from my phone bill for cancelling that. They refused the receipt I was given. I spent weeks fighting and was told 'no'. I have had endless broadband problems, as I am typing this we have no broadband. I have to wait till 09:00 to call up. I live near Portsmouth in a town so not in the middle of no where! I had £85 taken out of my cash card account as a 'ghost transaction' and had to wait over two weeks to get the money back. We are a family of four with two under three, £86 is alot of money to go without!
I'm a hairdresser and was going to join the team. Absolutely not! Problem after problem, conned me out of money, given me stress and full of regret.
So anyone reading this ... Don't go with them... Anyone reading this from UW you should be ashamed. We are a hard working family, trying to save money and have Ben conned out of money, been given stress with no help. Told I have to do everything. I was approached by this company via my broker. Now stuck for a year, we will not be renewing at all!
Claim your business profile now and gain access to all features and respond to customer reviews.
