Review Time
We've been with the UW for a number of years with no no problems at all. Five days ago our electric smart meter started beeping five times every sixty seconds.
Contacted UW on Thursday. It is now Monday and I've been on hold again for forty five minutes. After numerous phone calls and video calls. All of which I have initiated. No communication from UW despite on level two stage of complaints.
After 5 days the UW emergency team have contacted me and I've been informed that they will replace the meter today in a matter of hours.
This action was purely down to our UW representative Sheena. Who has supported us throughout this ordeal.
Excellent service looking after my elderly mum after she called to say her landline had a fault, quickly into the call it was found there was a fault and she was advised the problem would be sorted within 24 hours. It was dealt with within that timescale so it's so nice to hear that companies listen and react.
The lady I spoke to was very helpful because initially it was my fault I had given the wrong reading for my electric meter I am 78 and I unfortunately broke my glasses got new ones now so next month I am getting a new meter installed so I paid the bill for what I owed so all now up to date
my fathers phone stopped working, he is on a ring alert system it as imperative we got it going again quickly, the initial contact didnt pass on his information that he was disabled. The following morning we chased it up, he was fixed within two hours
I have been with Utility warehouse for more than 15 years (maybe longer) On the v odd occasion I have needed to query a bill, I have been able to get through to a real person instead of either someone in a call center in India (no offense meant) or even worse, an AI Bot. Keep things nice & simple and straight forward, and life just becomes that little bit more bearable and enjoyable. 10 out 10 for customer service and ease of understanding my UW bills.
I unfortunately found myself in a different situation and had to give up work. I managed to keep up onthly payments. I had previously set up a payment plan and owed £15 the payment being £5 per month. I missed the £5 payment. They sent me a threatening letter, payment up or get disconnected, which apparently they had already done. I was told 5 days before my last payday to pay the £15.
2 long phone calls no empathy no leigh way.
Quite honestly been a living hell dealing with these people. Getting on for 5 years I have been battling with them. I had to take them to court (and won) and still years later I am constantly hassled by them. I am at my wits end and am now looking at additional legal remedies
One of the most stressful things I have ever done! Where do I even start! Told me they've paid up to £400 on my cancellation fees but only paid £269.78 of my £323.74 broadband bill. And refused to pay my £43 from my phone bill for cancelling that. They refused the receipt I was given. I spent weeks fighting and was told 'no'. I have had endless broadband problems, as I am typing this we have no broadband. I have to wait till 09:00 to call up. I live near Portsmouth in a town so not in the middle of no where! I had £85 taken out of my cash card account as a 'ghost transaction' and had to wait over two weeks to get the money back. We are a family of four with two under three, £86 is alot of money to go without!
I'm a hairdresser and was going to join the team. Absolutely not! Problem after problem, conned me out of money, given me stress and full of regret.
So anyone reading this ... Don't go with them... Anyone reading this from UW you should be ashamed. We are a hard working family, trying to save money and have Ben conned out of money, been given stress with no help. Told I have to do everything. I was approached by this company via my broker. Now stuck for a year, we will not be renewing at all!
On the phone for 3 hours plus over 3 days
The last time for over 1 hour. Passed to 3 different operators only to placed back in the the never ending circle / doom loop. No help provided no response to my complaint. Have not called back or if they do as you answer they hang up as you answer. 5 calls in 10 minutes each time they hang up . Totally disgusting service. Now complaining to the ombudsman as it clearly a total waste of time contacting them.
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