We've been with the UW for a number of years with no no problems at all. Five days ago our electric smart meter started beeping five times every sixty seconds.
Contacted UW on Thursday. It is now Monday and I've been on hold again for forty five minutes. After numerous phone calls and video calls. All of which I have initiated. No communication from UW despite on level two stage of complaints.
After 5 days the UW emergency team have contacted me and I've been informed that they will replace the meter today in a matter of hours.
This action was purely down to our UW representative Sheena. Who has supported us throughout this ordeal.
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