I had my V-Moda M100 Master headphones for almost 2 years. The screws on the sides have fallen off due to extensive fall damage and the hinge itself has become loose; everything else still worked, but it was not as comfortable as before. Since it still had warranty, I contacted V-Moda and Erik Massie replied, saying that they could send me replacement parts for a DIY fix, at no cost, but I declined, as I had no confidence to repair them myself so I decided to mail my headphones to them for repair; along with the warranty form and proof of purchase, I also left a note with them, requesting if they could ship my headphones back to me with DIY replacement parts after they repair them, in case they break down again in the future. After 29 days, I got a package from them and to my surprise, it was a brand new set (same model, slightly different design), and it also came with a free set of XL cushions! I'm lovin' it!Edit: 2 weeks after, I received a small parcel from V-Moda. To my surprise, it was the DIY replacement parts that they offered!
Claim your business profile now and gain access to all features and respond to customer reviews.
