Review Time
I have the crossfade LP2, Super uncomfortable headphones, audio quality is not good, super muddy low mids and a massive dip in the 2k-4k range, while also not having much highs at all, it's almost entirely mid- low mids. Headphones also clamp incredibly tight on your head and it start to hurt your ears after an hour or two. I have used headphones i've bought for 70 euro that are better than these at 200.
I have the crossfade LP2, Super uncomfortable headphones, audio quality is not good, super muddy low mids and a massive dip in the 2k-4k range, while also not having much highs at all, it's almost entirely mid- low mids. Headphones also clamp incredibly tight on your head and it start to hurt your ears after an hour or two. I have used headphones i've bought for 70 euro that are better than these at 200.
I owned two pairs of Crossafade M-100 along with some cheaper models in the past. The headphones look fantastic, sound great... but that's about it. Both M-100 I had, managed to break at some point in completely different places. And it definitely wasn't caused by abuse. Second time it was the left driver that gave up so I decided to replace it. I reached out to the company inquiring about spare parts 3 times, but I got completely ghosted! What the hell is this? This is something I would expect when buying headphones from Temu. They do have sth called "immortal warranty" program, which is complete bullshit. It's not really any sort of warranty, it's just discounts for new products... Why do they expect the customers to just trash their headphones even in case of minor issues? Even thought those headphones are supposed to be built to last, they feel more like disposable products.
I ask for spare parts to repair my my Headphones (M100) that I bought in 2015. After I send them a short description and two images showing the defect parts, all they needed was my address to send me the parts for free inclusive delivery from US to EU.That is one of the best customer supports I ever had! The repair was easy and the Headphones are now as good as new.
Quality: It was okay for its price range, but there are substantially better options out there. Aesthetic:Cheap $10 headphones have a similar look. Underperforms for its price bracketQuality:Mine broke within the first 3 months. I use it for basic activities and working out. But, when i saw the inside of the headphone (after it broke and opened up obviously), I could see that the parts were very poor quality parts and that little filaments of glue were all that holds it together. I expect this from 5-10 range headphones, not $70+Customer Service:Terrible. I sent my headphones in under warranty and did everything as instructed on their website. 3 weeks later I contact customer service as I haven't gotten any notice. The agent is borderline rude and explains to me that I need to track down my package to get it to them since they don't have it and won't replace my headphones without it. I don't know if this is true or not, but the agent didn't bother to offer any type of alternatives or accommodations...pretty much a "it sucks to suck" type of approach, which I find even more absurd given that the headphones are clearly broken and I wouldn't spend the time and money (you return it on your own dime, they don't pay for it) to send it back and purchase an alternative in the meanwhile just so I can get a 4 months newer version. Bad business and terrible customer service. Overall:Strong recommendation to PASS on this brand. They purposefully raise prices to a value they aren't worth to then go on "sale" to values that are still higher than they are worth. This is a $5 headphone brand masquerading as a middle-line brand. Don't be fooled by the sales or the paid promotions through places like PC Mag. There is a reason they have more 1 star reviews on customer review sites than 5 star.
I had my V-Moda M100 Master headphones for almost 2 years. The screws on the sides have fallen off due to extensive fall damage and the hinge itself has become loose; everything else still worked, but it was not as comfortable as before. Since it still had warranty, I contacted V-Moda and Erik Massie replied, saying that they could send me replacement parts for a DIY fix, at no cost, but I declined, as I had no confidence to repair them myself so I decided to mail my headphones to them for repair; along with the warranty form and proof of purchase, I also left a note with them, requesting if they could ship my headphones back to me with DIY replacement parts after they repair them, in case they break down again in the future. After 29 days, I got a package from them and to my surprise, it was a brand new set (same model, slightly different design), and it also came with a free set of XL cushions! I'm lovin' it!Edit: 2 weeks after, I received a small parcel from V-Moda. To my surprise, it was the DIY replacement parts that they offered!
This company lies to customer. I have bought v-moda headphones with overseas shipping. Whole process took 3 months (!) to deliver. Headphones stopped working after only 1 week of usage. I contacted support and they promised I'll get a refund. When I sent headphones back (which wasn't cheap) they changed their mind and refused to give me a refund, instead sent another pair and I was forced to pay another customs tax. The whole support experience was a nightmare - half of my emails were left unanswered and at the end I lost about 100$. This was really the worst support experience I have ever had.
I've been a customer of V-Moda for over 12 years, during which I've had 5 or 6 pairs of over the ear headphones from them. I originally purchased them because of their reputation as durable high end headphones with excellent customer service. This was my experience for about 5 years, which is about how long the first pair lasted. In the time since their quality control and customer service has only gotten worse. It isn't unusual to order a pair of headphones and find that the first pair delivered quickly break. V-Moda has been good about replacing these, but once the initial 1 year warranty is up they won't even respond to emails. At this point you shouldn't expect them to last longer than 1-3 years/pair and, at the price point their sold at, this is really not enough.
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