Terrible customer service. They have no contact number, only respond on email which you can expect earliest response in a day, but sometimes 2/3. When answering questions they don’t answer all questions, they answer briefly and offer no solutions to the problems you have. E.g I have an old pair i wanted to trade in via immortal life for the codex wireless. The codex is available to buy on their website but can’t be traded via immortal life program. I asked on email why this is. They said it is out of stock, when it clearly isn’t. I asked for any work around as it is definitely not out of stock. Another delayed response later they just repeat it is out of stock. I asked for a contact number to speak to someone and they ignored this question twice.
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