My experience at V12 was genuinely shocking. The salesman, Jon, was rude, cocky, and relentlessly pushy about optional extras. Despite clearly and repeatedly saying no, he kept pushing, and when it became obvious I wasn’t giving in, he suddenly walked away without a word and left us sitting at his desk. Moments later, he sent over another salesman who immediately carried on with the same pressure tactics. It felt incredibly uncomfortable and completely disrespectful.
Even after deciding to buy the car, the service didn’t improve — if anything, it got worse. They refused to valet the car, which was clearly filthy and hadn’t been cleaned since the previous owner. I was then handed the keys and left to go and find the car myself, with no guidance or help whatsoever.
Buying a car should feel exciting. Instead, this felt stressful, awkward, and unprofessional. The level of customer service was extremely poor, and I would strongly advise others to think twice before dealing with V12.
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V12 Sports and Classics are the UK’s fastest growing, independently owned Used Car Supermarket and sell the best quality used cars at the lowest prices in the UK!
Hinckley | Wolverhampton | Stoke-on-Trent | Worksop
