Terrible experience. We parked at the airport without any issues. Upon returning from a long overnight flight with two tired and cold children, we tried to get on the bus back to our vehicle. We asked the driver if this was the correct bus, but he was unhelpful and told us to get off in a very unfriendly manner. It turned out to be the right bus, but we had no choice but to pay nearly £30 for a taxi to reach our car or wait another 30 minutes in freezing temperatures. I reached out to customer service, who dismissed it as a 'miscommunication' and refused to refund the taxi fare. I will never use this service again and strongly advise others to avoid it. Awful.
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