Very disappointing experience. We parked at the airport without issues. However, after a long overnight flight with two tired children, we tried to board the bus back to our vehicle. The driver was unhelpful and rudely told us to exit the bus. It turned out to be the right bus, but we faced the choice of paying nearly £30 for a taxi or waiting 30 minutes in freezing conditions. Customer service dismissed it as a 'miscommunication' and refused to refund the taxi fare. I will never use this service again and strongly recommend others to avoid it. Terrible.
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