If I could give a negative review, I would, as many others likely would too. The management of my properties was handled poorly. I entrusted a beautiful home in Texas to them, but they failed miserably with tenant screening. Some tenants caused significant damage, flooding the entire first floor. After a long struggle, they agreed to replace the flooring. Over two years, I dealt with numerous managers. They didn't have a reliable handyman, so I arranged for someone I knew to help them, but he was rarely compensated for his work. I've had the police called to my property multiple times due to tenant behavior. Damage was caused to my neighbor’s property, and they never compensated for it. They also removed the alarm system, leading to a break-in, and refused to cover the claim or replace it. Personal items went missing, and I discovered they had recorded numerous complimentary stays at my property without my knowledge. I lost significant rental income during this time. The last manager was helpful, trying to resolve the issues, but higher management refused to reimburse for stolen items, despite their requirements for property management. I strongly advise anyone in the Houston and Galveston areas to consider other management options. Communication was nonexistent from senior management, which made the experience even more frustrating. I wouldn’t recommend this company unless you’re prepared for trouble and poor communication.
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The team at Vacasa has made it our top priority to make the world of vacation rentals a simple, stress-free experience for both homeowners and guests. Vacasa offers professional rental management for more than 30,000 vacation homes over 400 destinations across the U.S., Canada, Mexico, Belize and Costa Rica.
