With the sudden shutdown of Puerto Vallarta Airport because of the cartel, we physically cannot get to our vacation condo we rented. We have paid in full. Vacasa would not refund us at all. Honestly i don't think this is a good business strategy of theirs. They know it is not the fault of the customer that they cannot get to their condo rental. Yes we did not pay the $1300 cancelation insurance. Which in our opinion should not cost 50% of the actual rental. We have no control of the unrest in the city, and it's in lockdown. I understand they don't want to loose revenue, but there should be some understanding of what has transpired in Mexico. They have our money and that's all they care about.
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The team at Vacasa has made it our top priority to make the world of vacation rentals a simple, stress-free experience for both homeowners and guests. Vacasa offers professional rental management for more than 30,000 vacation homes over 400 destinations across the U.S., Canada, Mexico, Belize and Costa Rica.
