This is the first time renting through Vacasa. The property was wonderful, and the description on the web site was accurate. Their reminders for payment and readiness for the vacation were helpful.
The problem was that I contacted Vacasa three times regarding the property. Each time they responded promptly. However, two times their answer to my inquiry was incorrect:
(1) The property advertised a fireplace. Before our arrival, I asked Vacasa if firewood was provided. They said it was not, and that I would have to supply my own. They said I could buy firewood nearby at Home Depot. I threw a couple of nights worth of firewood from home into the car before driving 2.5 hours to the property. When we arrived at the property, there was a shed full of firewood, and there was enough firewood already inside the house for 6 nights of fires!
(2) I also asked if the property supplied a sled for a parent to use with a young child. Vacasa replied and said there was not a sled. When we arrived, there was a perfect sled for a parent to use to pull a young child.
The third outreach to Vacasa concerned a coming snowstorm that was to occur the night before checkout. Vacasa replied, "... please note that our local team will do their best to clear driveways and home entrances from snow as they are able. However, please be aware that even a perfectly plowed road and shoveled driveway can have new snow dumped on it, or snowplows may kick snow back onto the driveway. Our home is also equipped with a snow shovel that you can use in case you need to remove snow."
When I noted that the driveway was over 100 yards long, they then responded more appropriately, stating they would follow up with the local team. The driveway was plowed early in the allowing for a timely departure.
In my feedback to Vacasa, I recommended that they do a better job providing accurate information to their rental customers.
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The team at Vacasa has made it our top priority to make the world of vacation rentals a simple, stress-free experience for both homeowners and guests. Vacasa offers professional rental management for more than 30,000 vacation homes over 400 destinations across the U.S., Canada, Mexico, Belize and Costa Rica.
