I booked a trip to stay at the Luxor in Las Vegas for 3 nights. Received roughly 3 or 4 confirmation emails from VO, none of these emails stated I needed to do anything further to confirm my stay. Also, on each of these emails, the presentation location changed so it seemed somewhat suspect to me as if they wanted you to miss the presentation by continually changing the location. I arrived in Vegas and attempted to check in and the Luxor showed my reservation as canceled. Attempted to get VO on the phone, to no avail so I booked my own stay and paid out of pocket. I went ahead and attended the presentation the next day to see if they could make it right. Was given the runaround at the presentation about how it’s the “marketing company’s” fault and was not offered any type of accommodations for my inconveniences. The agents at the presentation gave me an email address and “VIP” phone number to call. Called the “VIP” line and it is for VO members only so that was no help. I was assured at the presentation I would be reimbursed if I emailed over my receipt, so I did that. I received a response that I need to call in to discuss. I do not have time to sit on the phone to try and remedy this situation. You would think a company attempting to gain business would have better customer service. Overall, my experience was terrible, and I would not recommend doing any business with this company.
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