For nearly 20 years, my family and I have been loyal customers of Vacations To Go. We had numerous successful bookings and valued our relationship with them—until our most recent trip to Australia and New Zealand with Carnival.The Issues:Failed Intermediary Role: During the booking process and upon boarding, the information relayed by our agent was inaccurate. As the intermediary, we rely on them for factual details, and their failure to provide correct information caused significant issues during our vacation.Lack of Accountability: When we returned and attempted to disclose these problems, we weren't met with a resolution. Instead, we were ignored. It took over a week of reaching out before we received a return call.The "Blacklist": We finally spoke with a corporate representative named Megan, who informed us that the company had "corporately decided" to no longer allow us to book with them. The reasoning provided was a dismissive script: they claimed they might not be the "best service provider" for us.Conclusion:After two decades of a gainful financial relationship, to be effectively blacklisted and dismissed without a real explanation is incredibly hurtful. It is clear that Vacations To Go values ease of transaction over long-term customer loyalty. If you encounter a problem with your trip, do not expect this company to be loyal to you—expect them to show you the door.
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