Review Time
Vacations To Go entered incorrect passenger information to push my booking through, took my payment, and a week later I was told the cruise line was cancelling a room due to a policy that should have been addressed upfront.
The cruise line took responsibility for 50% of the error and VTG refused to take the other 50%. Not a trust worthy company, they do not do business in good faith. VTG being a 3rd party booking for cruises is not worth it, in the event of a concern you always have to have your vacations to go agent on the phone when talking to the cruise ship and then they over talk you and try to explain the cruise ship that they did this and that they’re in the right. Don’t be dumb like me and book with vacations to go. Book directly with the cruise line.
Vacations To Go entered incorrect passenger information to push my booking through, took my payment, and a week later I was told the cruise line was cancelling a room due to a policy that should have been addressed upfront.The cruise line took responsibility for 50% of the error and VTG refused to take the other 50%. Not a trust worthy company, they do not do business in good faith. VTG being a 3rd party booking for cruises is not worth it, in the event of a concern you always have to have your vacations to go agent on the phone when talking to the cruise ship and then they over talk you and try to explain the cruise ship that they did this and that they’re in the right. Don’t be dumb like me and book with vacations to go. Book directly with the cruise line.
For nearly 20 years, my family and I have been loyal customers of Vacations To Go. We had numerous successful bookings and valued our relationship with them—until our most recent trip to Australia and New Zealand with Carnival.The Issues:Failed Intermediary Role: During the booking process and upon boarding, the information relayed by our agent was inaccurate. As the intermediary, we rely on them for factual details, and their failure to provide correct information caused significant issues during our vacation.Lack of Accountability: When we returned and attempted to disclose these problems, we weren't met with a resolution. Instead, we were ignored. It took over a week of reaching out before we received a return call.The "Blacklist": We finally spoke with a corporate representative named Megan, who informed us that the company had "corporately decided" to no longer allow us to book with them. The reasoning provided was a dismissive script: they claimed they might not be the "best service provider" for us.Conclusion:After two decades of a gainful financial relationship, to be effectively blacklisted and dismissed without a real explanation is incredibly hurtful. It is clear that Vacations To Go values ease of transaction over long-term customer loyalty. If you encounter a problem with your trip, do not expect this company to be loyal to you—expect them to show you the door.
Be very careful of booking with vacationstogo, I did try their vacationstogo booking process by dialing the 1-800-338-4962, I gave the agent the fast deal #, the agent responded that it is no longer available, my next option is to book directy at the cruiseline website and it was seamless and quick and lots of available spots for the stateroom that I wanted. I will rate vacationstogo a negative zero.
My wife and I have used Vacations to go for the last decade. Never had a problem getting the cruise or tour we wanted. The cost they quoted was competitive. Sometimes we use their airline booking to get to the cruise departure point but I always check myself on Google flights to compare prices. About half the time, I can get a better price directly with the airline. VTG does have pick up and drop off at the airports from the cruise departure port. Sometimes we find it is better to arrange our own transportation. If we are arriving a day or two early, we try to book a hotel directly at or near teh rendezvous point for the cruise or the tour.
I had a great experience with Jafeth Ramirez Erazo at VacationsToGo. He was professional, knowledgeable, and very quick to respond. I found a cruise I wanted, and he immediately helped with the booking while clearly explaining everything I needed to know.The booking could not be completed because my European credit card was automatically declined – in Europe, stricter security rules require payment through a secure link. This issue was entirely unrelated to VacationsToGo.Even though the payment didn’t go through, Jafeth’s service was outstanding, and I would highly recommend him and VacationsToGo.
If there was a zero rating I would give it. Quoted a price told them they were 3k to high the cruise line was 3k cheaper 24 hrs later they matched price they will try to rob you beaware a real scum company they are lk car dealers always looking to screw customer
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