I booked a cruise with Ralph Gilbert at Vacation To Go. We departed at 4 PM on March 10th and returned at 6 AM on March 14th, which totaled 3 days and 14 hours. The cost was $3,728.00 for four occupants. When making the reservation, I specifically requested two connecting rooms so that we could be next door to our adult-sized teenage children. Ralph initially informed me that there were no rooms available to meet our request, but he could place us on the same floor or one floor apart, which we accepted. Later, he contacted me to say he had rooms with adjoining balconies, which I thought was a great solution. However, when we arrived on the ship, we found out that we were all crammed into one small cabin. While it did have adjoining balconies, the other balcony belonged to another guest. I attempted to speak with Ralph about this issue, but a colleague of his intervened. According to his colleague, Ralph was in the same room and refused to speak with me about the situation. After multiple attempts to reach Ralph without success, his colleague defended him, stating that Ralph is a 10-year veteran with the company and it was hard to believe he made such a mistake. Essentially, they placed the blame on me and refused to communicate further. Consequently, the cruise turned out to be the most miserable experience ever. This was our first time on Royal Caribbean, and it was the first cruise for our children. Regardless of the circumstances, I was Ralph's customer, and he chose not to engage with me. I have decided never to use or recommend Vacation To Go to any of my friends, and I plan to book directly with the cruise line in the future.
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