Unfortunately there is no zero if there was a zero I would give it a zero horrible experience 0 customer service unbelievable the worst experience of my life I will never purchase even a gum from them this is my first and last time ever working with this company beware do not do business with them it's a trap they will get you get your money and leave you hanging take my word on it do not use them
Okay so I will explain my situation because you guys ask me to update my review I purchased a ticket through you guys for my dad name Dan gilboa booking numberDTDVKD unfortunately due to some legal matter that we did not know about my dad was held in the airport we ended up hiring a lawyer and fixing the situation he was finalized last week I called the company and submitted paperwork from the lawyer about what happened to be able to book my dad flight back they couldn't help me with the booking then they escalated it to a manager for one week I kept calling and getting different people to know help I was on hold for hours at one point after submitting the paperwork I was promised a refund for half of the ticket that was not used due to a situation that was created unknowingly my dad is 82 years old and had to come back for surgery after waiting a week with no respond and many many phone calls when I asked for the refund in writing and when am I going to get the half a ticket back every time I called they hanged up the phone on me I just got a phone call and I explained the situation to the lady on the phone and as I was expected she ended up hanging up the phone on me even though I submitted all legal paperwork and I need to be reimbursed for the half a ticket they are ignoring me and by law I am covered because there was an issue that was unexpected and was documented they do not want to refund my money I ended up booking the flight somewhere else and I'm expecting someone decent to refund the half ticket there was promised to me to resolve the issue if someone can contact me and resolve the issue I will remove the review if not I will never use them again
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