Engineer failed to turn up after having appointment confirmed.
Took afternoon off work and waited for the whole pm slot 12-6.
Rang them just before 6. They tried to contact engineer but phoned turned off. Tracked vehicle and he had gone home.
How very considerate to let me know he would not be attending my property as arranged. Not sure what QA processes are in place to check jobs are signed off at the end of the day. But left having to arrange another appt, take more time off work and wait even longer for heating and hot water to be restored
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With a proud tradition in the UK, Vaillant are a household name because of exemplary products and service. Vaillant operates with the ultimate aim of delivering greater warmth and comfort to your home.
