Booked an AM appointment. Received two confirmation emails, both said an AM appointment.
Logged in and it said a 'full day appointment'.
SMS the night before, "Don't forget your PM appointment tomorrow".
Clicked the email for 'view your appointment' and the link is broken (8:45am 4/3/26).
Call centre can't help, they can only read diaries. Their manager can't help. Their Planning Team don't accept calls.
Told to raise a complaint via the feedback form. The feedback form errored and told me to call the call centre.
Won't be doing this again, thank you.
Claim your business profile now and gain access to all features and respond to customer reviews.
With a proud tradition in the UK, Vaillant are a household name because of exemplary products and service. Vaillant operates with the ultimate aim of delivering greater warmth and comfort to your home.
