We ordered a Cambridge Wooden Chandelier from Vakkerlight. When it arrived, not all of the electrical connectors were included so I had an electrician come over to install. The electrician said the light was not sturdy enough to install, and that it was unsafe to hang. He recommended we did not use it. I have reached out to the company for a refund but have not received any response. For the price, I would expect better quality and better customer service
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At vakkerlight.com, we take pride in having served over 100,000 families with our premium lighting solutions. Our payment method of choice is credit card, ensuring seamless and secure transactions for our valued customers. We stand by our commitment to customer satisfaction with a solemn promise: if you're not satisfied with your purchase, simply return the product, no questions asked. Should any issues arise with your product, rest assured it can be returned hassle-free. We guarantee that all packages will reach their destination within the agreed timeframe, ensuring 100% delivery reliability. In the rare event that a package doesn't arrive or if any complications arise, customers have the option to apply for a credit card chargeback and receive a full refund. We strive to provide a risk-free shopping experience for all our customers, but encourage you to reach out to us first before contacting your bank. If we're unable to resolve your issue, you can always pursue a refund through your bank. At vakkerlight.com, we remain steadfast in our commitment to selling lamps in accordance with all legal and regulatory standards.See more