Do not buy from here. Their refund and return policy is false advertising-- we had a client select an almost $3k light fixture and it came with damages from "shipping", and they only wanted to send a replacement part after it took 4 months to be delivered. This is for a custom home, and we can't wait any longer, so clients selected a different light while a processed refund and now they're having to keep a $3k because light... CS said we could sell a 3 THOUSAND dollar light locally... worst company as a builder and a designer to buy from. Go somewhere else.
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At vakkerlight.com, we take pride in having served over 100,000 families with our premium lighting solutions. Our payment method of choice is credit card, ensuring seamless and secure transactions for our valued customers. We stand by our commitment to customer satisfaction with a solemn promise: if you're not satisfied with your purchase, simply return the product, no questions asked. Should any issues arise with your product, rest assured it can be returned hassle-free. We guarantee that all packages will reach their destination within the agreed timeframe, ensuring 100% delivery reliability. In the rare event that a package doesn't arrive or if any complications arise, customers have the option to apply for a credit card chargeback and receive a full refund. We strive to provide a risk-free shopping experience for all our customers, but encourage you to reach out to us first before contacting your bank. If we're unable to resolve your issue, you can always pursue a refund through your bank. At vakkerlight.com, we remain steadfast in our commitment to selling lamps in accordance with all legal and regulatory standards.See more