DO NOT ORDER FROM THIS COMPANY. Egregious falsehoods regarding handling and shipping.I placed an order of almost $8000 with $1400 total for expedited shipping. ALL products were listed as "IN STOCK AND READY TO SHIP."No update regarding shipping in over three weeks. I then inquired with the company. It is a complete falsehood that they are "IN STOCK." As it turns out, these items are not even ready at the factory which appears to be in China. The items are not even in this country and they are not even completed yet, as they continue to insist over weeks that they are undergoing "quality checks." This meets no one's definition of "IN STOCK."By "expedited shipping", I expected something like expedited DHL, FedEx or other carrier. Although they have stated at different times that UPS or DHL are moving my packages, the tracking number does not appear at either and the one label that I was provided appears to be a freight company. I suspect that it is travelling by barge which again, is not anyone's definition of "expedited."My multiple requests for clear tracking information have not yielded any usable link or receipt. I suspect that this is because they are concealing that they are not using an expedited shipping method at all, in spite of my $1400 payment.I requested a refund which they first denied, then offered $200, then $700.These practices are fradulent. I'm seeking restitution from my credit card company. I haven't received anything yet and if the products are similarly disappointing, I will provide further updates.Reply: “an expectation of immediate availability” as if this is in question? That is LITERALLY the definition of “in stock.”
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At vakkerlight.com, we take pride in having served over 100,000 families with our premium lighting solutions. Our payment method of choice is credit card, ensuring seamless and secure transactions for our valued customers. We stand by our commitment to customer satisfaction with a solemn promise: if you're not satisfied with your purchase, simply return the product, no questions asked. Should any issues arise with your product, rest assured it can be returned hassle-free. We guarantee that all packages will reach their destination within the agreed timeframe, ensuring 100% delivery reliability. In the rare event that a package doesn't arrive or if any complications arise, customers have the option to apply for a credit card chargeback and receive a full refund. We strive to provide a risk-free shopping experience for all our customers, but encourage you to reach out to us first before contacting your bank. If we're unable to resolve your issue, you can always pursue a refund through your bank. At vakkerlight.com, we remain steadfast in our commitment to selling lamps in accordance with all legal and regulatory standards.See more