The website advertises 60-day hassle-free returns, but that was not my experience. Returning the item required paying a $160 shipping fee plus a restocking fee, which was not clearly disclosed upfront.For the price point, the product quality did not meet expectations, and the return process was far from hassle-free.Overall, the return policy is misleading compared to how it is presented on the website.Respond to vakkerlight.com: The options you’re proposing: either keeping the light and switching to another one while paying a $160 shipping fee, or returning it and still paying $160, do not match what you advertise on your website as a hassle-free return. This is misleading. Based on this, I’m moving forward with filing a complaint against your company with the Better Business Bureau.
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At vakkerlight.com, we take pride in having served over 100,000 families with our premium lighting solutions. Our payment method of choice is credit card, ensuring seamless and secure transactions for our valued customers. We stand by our commitment to customer satisfaction with a solemn promise: if you're not satisfied with your purchase, simply return the product, no questions asked. Should any issues arise with your product, rest assured it can be returned hassle-free. We guarantee that all packages will reach their destination within the agreed timeframe, ensuring 100% delivery reliability. In the rare event that a package doesn't arrive or if any complications arise, customers have the option to apply for a credit card chargeback and receive a full refund. We strive to provide a risk-free shopping experience for all our customers, but encourage you to reach out to us first before contacting your bank. If we're unable to resolve your issue, you can always pursue a refund through your bank. At vakkerlight.com, we remain steadfast in our commitment to selling lamps in accordance with all legal and regulatory standards.See more