I have contacted your support line on a weekly basis, often waiting up to 45 minutes to speak with an advisor. During these calls, I have clearly explained my issue and repeatedly requested a call back from a manager. On multiple occasions, I was assured that a manager would contact me by the end of the day, however, these callbacks have never been received.
I also raised a formal complaint, yet I have not received any meaningful response or resolution. This lack of communication and failure to follow through on commitments is unacceptable.
Please treat this matter as a final opportunity to resolve my complaint. If I do not receive a satisfactory response within 14 days, or if the issue remains unresolved after 8 weeks from the original complaint date, I will have no option but to escalate the matter to the Energy Ombudsman without further notice.
Claim your business profile now and gain access to all features and respond to customer reviews.
