Name: valdaenergy.com
Telephone: 03303904510
Rating: 4.5

Mark Wilson Guest

Thank you Valda energy, Your operative Ravin went above and beyond to help me resolve my issue. I wa

Thank you Valda energy,
Your operative Ravin went above and beyond to help me resolve my issue.
I was the new owner of a shop which lost electricity while the security shutters were open.
Ravin stayed on the line for over 2 hours to make sure we resolved the issue.
Ravin is a credit to your company and whatever his current pay rate is should be increased in recognition of his commitment to please .
If all operatives were as helpful as Ravin this world would be a better place indeed.
Thank you Ravin.
Keep up the great work.

Date of experience: Feb 27, 2026

Stalan Aujla Guest

2 weeks ago

I have been very disappointed with valda energy as i was billed in arrears but gave a meter reading

I have been very disappointed with valda energy as i was billed in arrears but gave a meter reading every month as i wanted a accurate bill. I spoke to a number of call handlers in order to correct this issue which was changing every time i spoke to some one i also requested for a manager to contact me twice .However i spoke to a lady called lauren the other day a very polite lady who listened to my issues and stress iv been going through that valda are not sorting out .appolgies for the inconvenience in which i had to go through and she spoke to her manager and believe it or not she sorted the issue out that no one in the last 7 months could not do .I am very grateful to lauren for being very very good at her communication skills and in the way she resolved my issue i would be very confidant if lauren was on the end of the call as she was very professional in her approach in talking to me listening to my issue and sorting the issue out there and there very reassuring.thank you LAUREN

Date of experience: Feb 13, 2026

Jan Fisher Guest

1 month ago

Received an unexpected bill exceeding £1000 this month...

Received an unexpected bill exceeding £1000 this month... Previous invoices have consistently been around £300. We have a smart meter that functions properly, yet it appears they are only providing estimates? What is the purpose of having a smart meter installed if it isn't utilized? This is not the first time we've encountered such a problem with this service.