valdaenergy.com

4.5
4.5 Based on 41 reviews

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Average Rating

4.5

/
5

41 Reviews

5 Star
82%
4 Star
5%
3 Star
0%
2 Star
2%
1 Star
11%

All Reviews

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Review Time

Mark Wilson
Thank you Valda energy, Your operative Ravin went above and beyond to help me resolve my issue. I wa

Thank you Valda energy,
Your operative Ravin went above and beyond to help me resolve my issue.
I was the new owner of a shop which lost electricity while the security shutters were open.
Ravin stayed on the line for over 2 hours to make sure we resolved the issue.
Ravin is a credit to your company and whatever his current pay rate is should be increased in recognition of his commitment to please .
If all operatives were as helpful as Ravin this world would be a better place indeed.
Thank you Ravin.
Keep up the great work.

5
Date of experience: Feb 27, 2026
Stalan Aujla
I have been very disappointed with valda energy as i was billed in arrears but gave a meter reading

I have been very disappointed with valda energy as i was billed in arrears but gave a meter reading every month as i wanted a accurate bill. I spoke to a number of call handlers in order to correct this issue which was changing every time i spoke to some one i also requested for a manager to contact me twice .However i spoke to a lady called lauren the other day a very polite lady who listened to my issues and stress iv been going through that valda are not sorting out .appolgies for the inconvenience in which i had to go through and she spoke to her manager and believe it or not she sorted the issue out that no one in the last 7 months could not do .I am very grateful to lauren for being very very good at her communication skills and in the way she resolved my issue i would be very confidant if lauren was on the end of the call as she was very professional in her approach in talking to me listening to my issue and sorting the issue out there and there very reassuring.thank you LAUREN

4
Date of experience: Feb 13, 2026
Jan Fisher
Received an unexpected bill exceeding £1000 this month...

Received an unexpected bill exceeding £1000 this month... Previous invoices have consistently been around £300. We have a smart meter that functions properly, yet it appears they are only providing estimates? What is the purpose of having a smart meter installed if it isn't utilized? This is not the first time we've encountered such a problem with this service.

1
Date of experience: Jan 24, 2026
First-Time Customer Experience

The representative was courteous and addressed all my inquiries as a newcomer to the service.

5
Date of experience: Jan 09, 2026
Ariel S.
Timely Callback

The representative returned my call as promised and understood my needs. This was the most affordable deal with no standing charge available.

5
Date of experience: Jan 09, 2026
Adrian Morris
Helpful Assistance

There was a long wait, but the person on the line was very supportive.

4
Date of experience: Jan 09, 2026
Jacqui Coleman
Efficient Support

The representative was very helpful and efficient; my issue was resolved quickly to my satisfaction.

5
Date of experience: Jan 09, 2026
Mario Reed
Outstanding Help

The representative was extremely helpful in addressing my concern. Thank you!

5
Date of experience: Jan 09, 2026
Mia C.
Great Company

Fantastic company. Exceptional customer service! :)

5
Date of experience: Jan 09, 2026
Chuck P.
Kind and Supportive

The representative was a lovely person, very kind in providing customer service. Thank you so much!

5
Date of experience: Jan 09, 2026

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