I would give this awful company 0 stars if I could!We decided to purchase a leather sofa from this horrible company and to also pay $300 extra for “white glove” delivery. It was indicated to us when we placed the order at the very beginning of August, that the sofa would have been delivered probably mid-October, but definitely by the end of the month. A hell of a long wait, but ok. The couch arrived in Phoenix, which is only about 3 hours from our house, over 10 days ago and is still there. I get a lot of soliciting calls everyday and I don’t answer them, I expect somebody who needs to get in contact with me to leave a message and then I call back. The company calling to schedule the delivery was appearing on my phone as “robocalling”, so I would not answer and they would simply record 3 minutes of music on my phone every day, NO MESSAGE! I had no idea who these people were! After more than 10 days of this I answered the phone, waited through almost 10 minutes of music, and found out it was the delivery. Rudest people ever! They said they’ll deliver the couch the week of November 3rd!! I reminded them that the sofa is practically here, so why do we have to still wait so long?? Because they do delivery here only once a month!!! Whaaat? I didn't know I was living in a third world country!If at Valencia they want to project a good image and reputation for their company, they must understand that delivery of the product is part of it. We contacted Valencia days ago to see if they would do something about this and the manager we talked with apologized, but wouldn't move a finger to resolve the situation!This company is worthless and doesn't care at all about customers, really disgusting. What caring company in its right mind would choose a loser delivery company like this and think it's ok?.... Only another loser company, that's who! If they don't treat people right, who cares about how good the product is?? Valencia does not deserve to be in business if they can't take care of a proper delivery! Addendum:It's pretty pathetic of you guys to write people to call you after each bad review so you can try and look good on paper, like you care. I HAVE ALREADY CALLED! If you really cared and had something valuable to say to your customers, it WOULD BE YOU calling them! Otherwise you're just talking to air out your mouth!
Claim your business profile now and gain access to all features and respond to customer reviews.
Welcome to Valencia Theater Seating! We're your premier destination for top-quality theater seating solutions that redefine comfort and luxury. With over 20 years of experience in the industry, we've built a reputation for excellence, innovation, and unparalleled customer service.
Our extensive selection of theater seating options caters to a wide range of needs and preferences, from home theaters to Lifestyle furniture.
What sets us apart is our unwavering commitment to quality. Each piece of seating in our collection is meticulously crafted using the finest materials and the latest manufacturing techniques. From plush leather recliners to sleek modular sofas, every detail is designed with your comfort and satisfaction in mind.
But our dedication to excellence doesn't end with our products. We also pride ourselves on providing exceptional customer service at every step of the way. Our team of experienced professionals is here to assist you with expert advice, personalized recommendations, and seamless support from purchase to delivery.See more
