Have ordered multiple times as really like the products, but have had to get replacements for two diffusers that were not right at all as per their guarantee ,, this took time but sent eventually.Placed a further large order for myself and family and the free candle offered for the spend level was ticked ok, order arrived last friday .. no free candle. Tried calling, emailed with evidence ,,nothing. I wonder if it was not included as i had asked for replacements previously but really should not matter.I have recommended Valentte to friends and family and I would be embarrassed if they order and have issues unresolved. Phone line is pointless as never pick up and email response time over a week now and still waiting. I know it is just a free candle for a larger order but thats not the point. Not happy.UPDATE: have this afternoon had a response from Megan confirming candle was missed and apologising and saying it will be sent. Because I had tried emailing again it moved my query down in the queue. I will update this when it arrives.
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