I called to cancel my reservation after receiving a cheaper quote from PODS. I have a recording of the call with salesman Daniel telling me to tape off a space in my garage 8x16, (the size of a POD), and as long as my stuff fit in that space, my quote wouldn’t go up. We hung up the phone with him promising to reword the contract to reflect that. He never sent a new contract and then it was a holiday weekend. When the movers showed up they wanted $1000 extra. I called customer support so many times, they said they said they would listen to the calls to confirm my story, they never did. 3 days later I finally spoke to the salesman (Daniel) and he agreed that’s exactly what he told me, and said he’d fix it and get back to me, (I also have this call recorded). Of course he never called me back. He blocked my number, and now they have all stopped responding to me. Very misleading sales tactics and very poor customer service once the movers show up and take your money. I would NEVER use them again.
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Value added moving is one of the nation’s largest moving brokers licensed by the U.S. Department of Transportation. With hundreds of motor carriers and thousands of trucks currently participating in the Budget Van Lines affiliate program throughout the nation, we arrange Full-Service Moving at Self-Service Prices – saving up to 50% off the carrier’s normal rates.See more
