Very poor experience. Will not use again and cannot recommend. Ordered 1500 litres in a baby tanker on 20th Jan when we still had 600 litres. Certas attempted and failed to deliver on 4th Jan in a standard tanker, which had no chance of getting down the drive. Rang supplier and valueoils. Both made mutterings about emailing another department but no promises or timescale given and a general feeling of passing the buck. No offer of an emergency delivery - zero confidence given to me to rectify the situation in an acceptable timescale. Neither of Valueoils telephone operators were very apologetic or empathetic as to the situation they caused. I had to cancel and have now gone back to my traditional supplier (albeit more expensive) but have to wait 10 more days. Net result is we may well run out of oil. Emailed customer service and got a really poor response telling me I “probably won’t run out” and generally shirking responsibility. Now having to explain to wife and kids why we need to live in a freezing house for the next 10 days. DO NOT USE. STICK TO TRUSTED SUPPLIERS INSTEAD.
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ValueOils.com is the UK’s leading independent online home heating oil price comparison website. We are headquartered in Belfast and supply home heating oil (Kerosene) and gas oil (Red Diesel) to thousands of customers in every part of the UK daily. ValueOils.com can offer you cheap heating oil every day by comparing fuel prices from our extensive network of suppliers, presenting you with the best price and delivery options available for your postcode. With every quote we provide, we always offer the cheapest oil prices that we have available - guaranteed. See more
