Since December 2024, I’ve been paying €14.99 every single month for the so-called VandenBorre Life Warranty. On November 14th, my Miele washing machine (a premium appliance costing over €1,000 only 3 years old) suddenly stopped working with error code “F1”. I immediately contacted VandenBorre for support, after all, that’s what I pay for. What happened next is a masterclass in incompetence and disregard for customers.Three technicians later, my washer is still broken:- 18 November: The first technician showed up, performed a reset, and declared the machine “fixed.” As I told him before he even left, the issue returned ten minutes later. Only then did he admit it was “probably a heating sensor problem” and ordered a part. I still had to pay €80 for this visit.- December 1st (two weeks later): A second technician replaced the heating sensor. This did nothing and the machine remained broken. He then decided the entire motherboard needed replacing.- Today, December 8th: A third technician replaced the motherboard, again with zero results. Now the issue is supposedly “a wiring problem,” and I’m told I need to wait another two weeks.At this point it’s obvious: VandenBorre is happily selling a paid “life warranty” for 14,99€/month that it either cannot or will not fulfil. Either the technicians are completely unqualified and incompetent, or VandenBorre simply doesn’t care about fixing customer appliances. Either scenario is unacceptable.I have now been without a washing machine for nearly a month, despite paying for a premium warranty service. The technicians have no idea what they’re doing, replacing parts while the problem persists. Meanwhile, VandenBorre refuses to provide even a temporary replacement machine, leaving me stuck and paying extra out-of-pocket for laundry.I fully understand that not every issue can be diagnosed on the first visit, but three technicians, two replaced parts, and zero progress is not “service”, it’s negligence. VandenBorre is failing to meet its contractual obligations, and its warranty service is nothing short of a customer abuse scheme.I will never buy from VandenBorre again, and I strongly advise others to think twice before trusting their so-called “Life Warranty.”Dossier: 64715810
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Op de website van Vanden Borre vindt u een uitgebreide catalogus aan TV, video, hifi, elektro, multimedia -en telefonieproducten - Sur le site web de Vanden Borre vous trouverez un vaste catalogue de produits tv, vidéo, hifi, électro, multimédia et téléphonie
