I've been a client for several years, but my recent experience was very disappointing. I submitted a transaction on November 13, 2025, and was promised completion in 6 business days. Instead, it was delayed to 10 business days (15 total) with no receipt or written confirmation. I was repeatedly told the payment had been 'sent,' but no official bank receipt was provided. This lack of transparency caused financial disruption for me. When I asked for clarification, the staff's communication became unprofessional. I received several dismissive responses and a cropped receipt, which contradicted their claims. The lack of professionalism and inconsistent information raises serious trust issues. I hope future customers are aware of the delays and poor communication I faced.
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