Review Time
I'm sharing my experience so others can make an informed decision. In November 2025, I transferred funds after they confirmed the exchange rate and amount I would receive. They acknowledged receipt of the full amount, expecting about $21,000 CAD. To date, I've only received $6,000, and $15,000 remains unpaid. I received various explanations but no firm payment date. At their local branch, I found other customers facing similar issues. A representative admitted they were having financial difficulties but continued to operate without providing clear timelines. I've reported my case to the authorities and am pursuing legal action. I hope this review helps others and prompts the company to resolve outstanding payments.
They have betrayed the trust built over many years and have failed to process two payments for over a month. They neither refund my money nor complete the transfer. I intend to file a formal complaint soon. They have also failed to comply with regulatory requirements. I urge anyone owed money by them to file complaints immediately and not be misled by their assurances. It's unclear where our money has gone, but it feels like theft. Their employees keep providing false information and stalling. Do not trust their claims—they are not transferring or paying anyone. They assert they are compliant with regulations, but evidence suggests otherwise, indicating potential fraud. Do not let them deceive you any longer.
Like many others, I've been a customer for years. My last transaction on November 21 was supposed to take 'up to one week' as usual. Three weeks have passed, and they claim to be in court battles while holding customer funds until February 2026, with no refunds being issued. Their customer service has been appalling, showing no regard for customers.
I've been a client for several years, but my recent experience was very disappointing. I submitted a transaction on November 13, 2025, and was promised completion in 6 business days. Instead, it was delayed to 10 business days (15 total) with no receipt or written confirmation. I was repeatedly told the payment had been 'sent,' but no official bank receipt was provided. This lack of transparency caused financial disruption for me. When I asked for clarification, the staff's communication became unprofessional. I received several dismissive responses and a cropped receipt, which contradicted their claims. The lack of professionalism and inconsistent information raises serious trust issues. I hope future customers are aware of the delays and poor communication I faced.
I'm sharing my experience to help others make informed choices. In November 2025, I transferred funds after receiving confirmation of the exchange rate and expected amount in Canada. They confirmed receipt of the full amount, and I anticipated about $21,000 CAD. To date, I've received only $6,000, with $15,000 still unpaid. Over several weeks, I received various explanations—like bank delays and holds—but no definitive payment date. At their local branch, I encountered several other customers with similar issues: deposits made but payouts delayed or not received. A representative admitted the business was struggling financially. Despite this, they continued to post exchange rates and operate without providing clear timelines or commitments for repayment. I've reported my situation to the authorities and am pursuing legal action to recover the funds. I hope this review raises awareness about my experience and encourages the company to resolve outstanding payments promptly.
I highly discourage using this service. Fellow clients should exercise caution. Their customer support is unprofessional and disrespectful, with confusing and unreliable communication. It's been over two weeks since I sent money, and I haven't received any updates. They failed to clearly explain the process or timeline before the transfer and have since stopped responding adequately. I've worked with other exchanges, and even the slowest were much more efficient and professional. The stress they cause isn't worth it. Please avoid this exchange; there are better options available. I feel compelled to warn others about this frustrating experience.
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