Would not recommend – important to readMy experience at this residence was extremely disappointing. When I first arrived, the room was in poor condition. The bathroom had a hole in the wall, the room was dirty, the table was falling apart, and the fridge was dented. Additionally, there is a foot-long ledge to climb to get into the shower, which is a safety hazard and not visible in the marketing photos that were clearly taken from selective angles.Customer service is quick to respond but ultimately unhelpful. A serious incident occurred when another tenant threatened me and two others with physical harm. Despite having video proof of the threats, the Cotown/Vanguard team took no action. This contributed to my decision to terminate my stay early.Maintenance issues were frequent, and almost every week I saw staff fixing another problem. The food offering also felt misleading compared to what was advertised. When I raised this with the staff, they responded with “When you visit a hotel do you expect the breakfast to be the same as the photos” Which I found unacceptable.In my opinion, the marketing does not accurately reflect the reality of the residence. Images should honestly represent the rooms and facilities rather than using angles to make them appear better. Safety should be a priority, and residents should not have to fear for their wellbeing. Staff must take threats seriously. Plumbing and general maintenance also need improvement.On a positive note, Joanna, who handled cleaning, was respectful and professional. She was the highlight of my stay.Overall, due to the unsafe environment, poor maintenance, and misleading marketing, I cannot recommend this residence.
Claim your business profile now and gain access to all features and respond to customer reviews.
Si eres estudiante y estás list@ para dar el gran paso de independizarte, Vanguard es el servicio de alojamiento temporal perfecto para ti.
Vanguard es "where everything begins" , el punto de partida ideal para estudiantes universitarios que quieren comenzar a escribir su propia historia y abrirse camino en el mundo. Aquí encontrarás una comunidad vibrante y amigable, con otros estudiantes que, al igual que tú, están listos para enfrentar nuevos desafíos y vivir experiencias inolvidables en sus apartamentos compartidos y residencias de estudiantes.
Además, sabemos que tus padres también necesitan tranquilidad en esta nueva etapa. Por eso, nos aseguramos de que todos nuestros apartamentos y residencias estén 100% equipados para que tengas todas las comodidades y necesidades básicas cubiertas.See more
