I got a card as a gift, but when I opened the packaging, it was clear it had been tampered with: the last four digits of the card number and the security code were scratched off. I reported the issue, but it's been over a week with no response. When I checked my case status, it showed as resolved, yet I haven't heard anything! The instructions said to call customer service for more details, but there’s no option to speak to a representative, and the system just hangs up if you press too many buttons. This experience has been extremely frustrating and feels very untrustworthy.
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