I booked accommodation through a service and found the room unacceptable: damaged furniture, holes in the walls, and a bathroom door with a significant gap allowing smells and sounds to come through. I didn't stay the day. When I sought a replacement, they ignored me for days. They were resistant to reimburse me, and I faced unprofessional treatment. It was only after threatening legal action that my case was escalated. Their legal team was also unprofessional, leading me to file a complaint for reimbursement. Renting a short-term option elsewhere might be a better choice.
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