Caution: The company will impose a €150 charge for returning an unopened box if you decide to cancel your order within the 14-day period allowed by EU law. Along with the €39 shipping fee, they add this hefty return charge even if the item is unopened. What’s frustrating is that they obscure this information; their confirmation email and attached documents only mention that a return fee may apply, implying it would be close to the €39 shipping cost. However, once you express your intention to return, they reveal the €150 charge, seemingly to dissuade you from proceeding. Their return policy states only that 'the consumer will have to bear the costs of returning the product,' which is vague and does not specify the amount or provide any estimates, as required by EU regulations for bulky goods. An e-bike clearly qualifies as a bulky item. The company chose not to disclose this fee at the time of purchase, making a conscious decision to keep this information ambiguous. If you plan to shop online with them, be cautious. I intend to take legal action to contest their misleading policy and recover my €150.
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