Review Time
The bike bag I purchased for my S3 lost its mounting bracket after just three days of use. The quality is embarrassing.
Btw, the way the company treated its customers after announcing bankruptcy was just as disappointing.
I've owned a bike from this company since 2021, starting with a model S3 and now an S5. My S5 has been in the repair shop for over 40% of the time I've had it. The support team provides the worst service I've ever encountered, quickly shifting blame to their service partner and taking no responsibility. I strongly advise against purchasing a bike from this company!
Caution: The company will impose a €150 charge for returning an unopened box if you decide to cancel your order within the 14-day period allowed by EU law. Along with the €39 shipping fee, they add this hefty return charge even if the item is unopened. What’s frustrating is that they obscure this information; their confirmation email and attached documents only mention that a return fee may apply, implying it would be close to the €39 shipping cost. However, once you express your intention to return, they reveal the €150 charge, seemingly to dissuade you from proceeding. Their return policy states only that 'the consumer will have to bear the costs of returning the product,' which is vague and does not specify the amount or provide any estimates, as required by EU regulations for bulky goods. An e-bike clearly qualifies as a bulky item. The company chose not to disclose this fee at the time of purchase, making a conscious decision to keep this information ambiguous. If you plan to shop online with them, be cautious. I intend to take legal action to contest their misleading policy and recover my €150.
VanMoof remains a unique solution for city dwellers. One that effectively displaces my car use for me and keeps me moving in a healthier, more sustainable way. I was in a couple of accidents and the bike's sturdy build saved me from the worst consequences, such as breaking major bones. Unfortunately, I have experienced several component failures and breakdowns. What keeps failing most frequently for me is the e-shifter and the front hub motor. Other things failed within the first year of purchase, such as the boost button. The seat also needed replacement.I paid over $1,700 for repairs and parts over the past 3 years. My warranty expired early due to VanMoof's bankruptcy, and the local store closed. Fortunately, there is an authorized third-party bike store nearby performing maintenance and repairs. While far from ideal, my experience could have been worse, and I'm factoring in the positive impact VanMoof had on my lifestyle.
So far, so good. It drives smooth. For me is that in the third gear. The bic is good to handle, it feels like a small bic. But when you look at it, there stand something. Mine only concern at this moment is the batterij. In a week a drive approxialy <40 km. The battery had been gone back till +/- 30 %. I find that quick. I hope that it is the temperature of the wheater.
I pre ordered my S6 in June and consequently paid the pre-order fee of € 150 which guarantees a full free year of Find and Return (or whatever it is called).Picked up my bike 2 weeks ago and had expected a full year of Find and Return (at least that was promised). Unfortunately that is not the case. I e-maild about and these emails are not even answered. Next are accessoires which are not available or delayed by weeks (or even months). I had expected better from you guys and at least live up to your promise!
Claim your business profile now and gain access to all features and respond to customer reviews.
chrysler.com
spacer.com
lxudcustomz.co.uk
selectautoprotect.com
kia.co.uk
chofix.com
mobiletyrebuddy.co.uk
mobileemergencyhousing.com
fixd.com
a1amovers.com
