Horrendous experience. Lennart was very helpful and managed to secure me a booking last minute as it took me a while to complete the very complicated boxing and tax code labelling spreadsheet.From hereon in, it went rapidly downhill. The driver arrived (Polish guy speaking no English). I was having my goods transported from my apartment in France to London. I paid extra to VanOne to have someone assist me with the loading/unloading and the guy was clearly angry and annoyed from the moment he arrived. Due to the fact we couldn't communicate, he called his boss Michael and had a full blown argument/shouting match with each other right outside my house. The whole street was looking, and it was incredibly embarrassing. Luckily I took a video of him cursing in Polish. I waited for over 5 minutes trying to work out what was going on (imagine I am relocating country which is already stressful enough, and entrusting someone competent is incredibly important).The driver (who was clearly unable to walk/move items due to poor health) refused to help move anything, so the boss asked me if I had anyone who could come and help - it was 9pm!! Consequently, I had to pay for a friend to take a last minute taxi across to my house, and help me load the van. Michael missold the whole service to me, initially telling me on his call that it was no problem for the driver to help me if I pay for the extra service 1 which I did, however the driver so unfit and overweight he could barely bend down to pick up a box. Instead, after a hour or huffing and puffing he stood inside the van the whole time, cursing and kicking my boxes in place with his feet. Yes, with his feet!!! Several days past, and having flown back to London, I awaited delivery of my boxes. Also, knowing that the driver was unable to assist with loading/unloading I had to pay £280 to hire removal men to help with the unloading - a service which I was promised Vanone would do.I was worried sick the whole time, having no trust in the company nor the driver, waiting for the next issue. To no surprise, I received a call saying I need to pay several hundred pounds extra, due to weight miscalculation.I was effectively forced to pay this, otherwise they would not deliver my furniture, so paying this in protest, I expressed my concern and drafted a legal notice to VanOne. Michael called once saying he was soooo sorry and would look into it (blah blah blah) and having chased several times, I have since had no response. I fear Michael is the face of the business who charms you in the beginning, then the problems start and the scam happens forcing you to deal with the aftermath.I am now in the process of reporting Vanone to Trading Standards (UK) and the Consumer Ombudsman. I have sought legal advice and believe they have acted negligently and have caused me to incur extra costs (the other removal assistance I needed) as well as compensation for distress.I am unsure whether to trust the extra charges which they lumbered on me - as well as the extra cost I paid for a driver to assist me with the removal of the boxes, which he couldn't do and the taxi I had to pay for my friend! Initially the cost quoted was about £850 but in the end I ended up paying close to £2000.Avoid. Scammers.
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VanOne European Removals. We deal with your moves between the UK, the EU, Switzerland and Norway in a fast, efficient and cost-effective way. VanOne continues to provide a straight-forward fully online experience even in a post-Brexit era.
