Review Time
My experience with the team, especially Michael was excellent. The driver who picked up and delivered my items was really friendly and knew what he was doing. It's worth noting that the boxes designed specifically for plates are simply ordinary boxes with thicker walls. They're not suitable and don't include any additional protection. They only include bubble wrap, which I added, just like with other boxes. My only qualms about a 5-star rating stem from the fact that most of the time my items were in transit and delivered, I had to provide proof of French residency. This should have been arranged before loading. VanOne prices are lower than other companies in the UK, but for me, this move was a significant expense. The designated customs agent should have been more involved with the customer.
Our experience with VanOne UK was multifaceted. Communication is excellent, the staff is polite, and the moving team was also great, with all our belongings arriving safely. Prices are lower than other companies on the market, the documentation is complete, and Michael Heisenberg was very attentive in answering any questions. Although I recommend them, I was disappointed by a few points. The first was having to help the driver with loading. The second was that I couldn't take all my planted pots with me. On both occasions, the team was helpful and tried to resolve the issues, which was good, but the extra stress and cost weren't ideal. These aren't deciding factors, but they are things to keep in mind.
I wanted to provide some feedback on my recent experience. First of all, the driver Thomas was excellent. 5 stars for him, he was brilliant. However, I cannot give 5 stars for the admin side. One person I spoke to spoke very quickly. When I asked her to slow down she sounded exasperated. It is important to get details correct. Fortunately, Lennart, the person I spoke to later was more helpful. Ultimately, I had to edit the list of my personal items submitted to customs. I naively thought it would be easy but they told me that any changes to my packing list must be authorised by HMRC. Moving is stressful enough without this kind of hassle. I hope this feedback is helpful.
My experience with the team, especially Michael was excellent. The driver who picked up and delivered my items was really friendly and knew what he was doing. It's worth noting that the boxes designed specifically for plates are simply ordinary boxes with thicker walls. They're not suitable and don't include any additional protection. They only include bubble wrap, which I added, just like with other boxes. My only qualms about a 5-star rating stem from the fact that most of the time my items were in transit and delivered, I had to provide proof of French residency. This should have been arranged before loading. VanOne prices are lower than other companies in the UK, but for me, this move was a significant expense. The designated customs agent should have been more involved with the customer.
Our experience with VanOne UK was multifaceted. Communication is excellent, the staff is polite, and the moving team was also great, with all our belongings arriving safely. Prices are lower than other companies on the market, the documentation is complete, and Michael Heisenberg was very attentive in answering any questions. Although I recommend them, I was disappointed by a few points. The first was having to help the driver with loading. The second was that I couldn't take all my planted pots with me. On both occasions, the team was helpful and tried to resolve the issues, which was good, but the extra stress and cost weren't ideal. These aren't deciding factors, but they are things to keep in mind.
We were moving from Birmingham to Berlin and the whole mess with customs and other arrangements was incredibly stressful. Huge thanks to the customer service, who offered help and guidance every step of the way. They made one of the most difficult experiences I've ever had a great deal easier. Huge, huge thanks!
Great collection and incredibly fast delivery, only 2 days, where I’ve had others in the past take 2-3 weeks for the same distance.The smaller loads of 5m3 and 10m3 has very tight weight limits as well that weren’t clear when booking, and a 10 m3 load will very easily exceed that tight weight limit. However, once upgraded to 15 m3 it was all perfect.
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