The worst experience from any company ever for trying to transfer an ISA using their online form!
First you enter your correct personal details, but that's no good as later on when you enter your nominated bank account details, they are often different with the bank account having initials and surname, so they don't match the personal info on the ISA application - so then they can't match this up. You then go back in case you've missed something and of course, no, you have to enter First, Middle and Surname. Well of course this is not going to the same as the initials used on a bank account -how idiotic.
Next you can't proceed without actually opening a separate document for each part of their T&Cs - but on the next page this repeats with the same documents again so that's 5 additional browser windows you have to open before you can proceed!
Next - You are asked where the funds for the ISA are coming from - and the next idiotic thing is guess what? - There are NO options for the most common income source for an ISA - Transferring from an existing ISA! There are no exact options and an online search says you should not choose maturity or sales from investments - so that leaves no other option! Whoever put that form together needs to go back to 'common sense school' or get a job as a traffic warden.
Gave up, cancelled the whole transfer and will be taking our investment elsewhere. That's the only way these stupid companies will employ people with an ounce of common sense.
Update Post Vanquis Reply: I think somebody needs to rethink the whole form design it is utterly awful and not user friendly - and I've been in ICT for 40 years! We have now placed our not insignificant investment with Virgin Money today and the whole application form, account opening AND ISA transfer process was completed in less than 10 minutes!
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