Although the products are beautiful, purchasing from them is a nightmare. The checkout process is difficult with popups that try to make you buy additional items or services, shipping costs are not disclosed up front, one time I could not complete checkout because you have to complete adding a tip before the buttons went live again, the amount charged to my paypal was more than the cost of the order, Shipping took a very long time and tracking was inaccurate or nonexistent. At lease the customer service responded to my emails but they really didn't help much other than asking for patience.
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