Vantique is a dishonest company.What you receive is not what they advertise. I ordered the Bethlehem Starlight Quilted Table Runner. The picture advertised looks like a hand-made quilted table runner; what I received was a printed image on a cheap piece of cloth that looks nothing like what’s advertised. Vantique claims on their website that they are an “American” company and yet their products are cheap garbage from China. When I requested a refund citing false advertising, I was told I would have to return the product, at my expense, to China. The cost to ship the item to China exceeds the cost of the product; which I’m sure they’re aware of. Nowhere on the Vantique website does it state the customer is responsible, at their own expense, for returning their (falsely advertised) product to a foreign country. If Vantique is an American company, why is the customer forced to return the garbage they’re selling to China? In addition, the cute little quilt shop they have pictured on their website, according to the United States Post Office, does not exist. I found this out after paying to return their product to the address Vantique advertises on their website. The Better Business Bureau appropriately rates this company as an “F.” I have reported Vantique to the Better Business Bureau, and the Federal Trade Commission Fraud Division. Save your time and money and go anywhere else.04-23-2025A response to Dean Melton From Vantique,In your response you state, “Please know that we do our best to describe our products transparently, and we mention in our product descriptions that due to the handmade nature, there may be slight variations in pattern, stitching, and appearance.” The key word here is “slight.” I recognize that any handmade product is going to have slight variations; however, what you are advertising versus what you are selling goes way beyond a slight variation. In your advertisement you have a photograph of a hand-made quilted product; what you delivered was a factory made piece of garbage. You also fail to mention in your transparent advertising that the products you are selling are NOT American made. Nor do you advertise that the consumer is required to ship said product back to whatever country you purchased the item from at their expense; usually costing more than the item is worth.You have a significant number of reviews on every social media platform you advertise on with consumers all reporting the same complaints; false advertising and your refusal to provide a refund. You also state, “While we are a U.S.-based brand, we collaborate with global production partners... We’re sincerely sorry if that aspect of our fulfillment process caused any confusion.” I’m not confused at all, I think it’s very clear that what you are doing is attempting to mislead consumers by displaying on your website that you are an American Company, while selling the cheapest garbage you can find from your “global production partners.” If you truly cared about your consumers as you claim, you would refund peoples money when they’re not happy with your product; but that’s the one thing you will never do. I followed all of the instructions on your website, along with your request for additional information, and yet you still refuse to provide a refund. I even mailed the item back to the address advertised on your website in Washington, DC. Not surprisingly, the United States Postal Service returned the package stating that no such business exists. You have hundreds if not thousands of online reviews stating that no matter what customers do, your company refuses to refund anyone’s money. The other common theme is that what you advertise is not what the consumer receives. I imagine this repeated pattern of false advertising, along with refusing to refund anyone’s money, is the reason why the Better Business Bureau grades your company an “F”.
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