I wanted to give an update on my progress to obtain a refund from Vantique.net. I AM GETTING A REFUND! I have had four email conversations with the customer service address provided and each one has been the same. The product is not defective, we stand by our "20% difference", you're not getting a refund, sorry you had this experience. I eventually filed a claim with Paypal. The main company in China never responded after 7 days or so and I was then given an opportunity to escalate it directly to Paypal. When contacting paypal I did the following that I think helped: 1) Sent photos from their website of the products I had purchased. 2) Sent photos of what I received. 3) Provided detailed information about what "quilted" was supposed to look like, what quilting was actually on the quilt and the fact that there was no quilt batting between the fabric 4) Told Paypal to read the reviews on Trust Pilot. I received a response within a week indicating that I am getting a full refund. I do have to mail the quilts back to China--I don't care--I want my refund. There will be a fee to do this---I don't care. At this point, it is the principle of it. Even if the shipping is 1/2 the cost of my refund---these people are not getting away with it. I encourage all of you that keep getting turned away for refunds to take the next step. Now we shall see how long it takes--no refund applied until they receive it...but Paypal asks for proof of the shipping label so they know it was sent. IT IS STILL LESS THAN A 1* EXPERIENCE BECAUSE THE COMPANY IS SUCH AS SCAM. They count on people to give up on the refund process. Do Not Give Up!! I also filed a complaint with the attorney general in the state where they have a US address as well as with the FTC.
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