Horrible!!! I should have read reviews before purchasing!!! What they advertised and what was received are two completely different items and they refuse to acknowledge this. DO NOT ORDER FROM VANTIQUE!!!!
Response per dispute:
We hope this message finds you well. We sincerely apologize for any inconvenience you have experienced with our product. We understand that the material and overall quality did not meet your expectations.
After thoroughly reviewing your order, we would like to assure you that we strive to provide clear and accurate descriptions for all our products. Please note: As each of our products is made to order, there may be approximately a 20% variation in color, pattern, binding, and stitches compared to the sample photos. This has been stated in our product description. However, we ensure the main design is kept as shown.
Also, as stated in our return policy, we only offer refunds for defective, broken, or wrong items received. Your case does not fall under these categories.
Unfortunately, as your request does not meet these conditions, we are unable to process a refund. We apologize for any inconvenience this may cause and appreciate your understanding.
We value your feedback and will use it to improve our products and services. Thank you for your understanding.
With appreciation,
Celine Winchester
Customer Service Representative
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