vapemate.co.uk

4.3
4.3 Based on 189 reviews

...

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Julian Bell
Not the company they once were

I honestly loved this company and stuck with them for years ordering at least 2-3 times a month. The customer service was brilliant and delivery was always quick and reliable. They even managed to collect and resend an order that I had ordered by accident to my old address. However, you will notice a lot of this is written in past tense. They are no longer the company they once were….The mix of the product tends to change weekly, deliveries are unreliable and customer service is non existent! The straw that broke the camels back? My recent order arrived late and wasn’t even close to being what I ordered. According to the invoice it was a vape kit for someone at the opposite end of the country! I am not only disappointed someone got my order but deeply concerned that someone also has my personal details. It’s been a pleasure Vapemate but I’m moving on!

1
Date of experience: Sep 24, 2021

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