vapemate.co.uk

4.3
4.3 Based on 189 reviews

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Average Rating

4.3

/
5

189 Reviews

5 Star
78%
4 Star
4%
3 Star
1%
2 Star
1%
1 Star
16%

All Reviews

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Review Time

Julie McLaren
Love the customer loyalty points programme and Zoe in the customer service department gets any issue

Love the customer loyalty points programme and Zoe in the customer service department gets any issues solved immediately and is so efficient and friendly. She keeps you up to date via either email or phone and nothing is a problem for her. This company is the best I have dealt with.
I highly recommend Vapemate and they send you vouchers to use also when you sign up for an account.

5
Date of experience: Apr 11, 2026
Julie McLaren
Excellent value for money and customer service

Love the customer loyalty points programme and Zoe in the customer service department gets any issues solved immediately and is so efficient and friendly. She keeps you up to date via either email or phone and nothing is a problem for her. This company is the best I have dealt with.I highly recommend Vapemate and they send you vouchers to use also when you sign up for an account.

5
Date of experience: Apr 09, 2026
Dean Wells
Great customer service!

I’ve been using Vapemate for around a year now and have been super happy with them. Great prices and great customer service. They’re very quick to resolve any concerns when you reach out!Only concern is I’ve had to move onto different vapes due to stock availability but there is generally something similar in stock to try instead.

5
Date of experience: Mar 30, 2026
Louise Anderson
Customer service is fantastic

Vapemates customer service is fantastic. The answer very quickly and are only too happy to help.I had contacted them regarding an order I placed and a small issue I had with the packaging being to bulky to go through the letterbox. They were quick to respond and they solved the matter right away. Highly recommended this company. Thank you for your help and understanding.

5
Date of experience: Mar 13, 2026
Nic Wathes
Vapemate are the best company to deal…

Vapemate are the best company to deal with,fantastic service,great product and an unbelievable customer service,Zoe was incredibly helpful,i won’t use anyone else for my vape products,thank you guys.

5
Date of experience: Mar 04, 2026
Sarah Cooper
Great company

Great company! I accidentally ordered the wrong strength, easily returned and exchanged, very quickly! Lovely customer service

5
Date of experience: Mar 03, 2026
Mr J Ginders
Sent out a defective vape

Sent out a defective vape, wants me to pay for postage to send it back. Will not be using this shit show of a service again.

1
Date of experience: Feb 15, 2026
Julie Plumridge
I ordered the wrong size product and…

I ordered the wrong size product and contacted Vapemate. I asked if I could return the items which I did and the day after they received them they refunded my money which is great customer service. Thank you Vapemate.

5
Date of experience: Feb 13, 2026
May Daniels
Such a lovely company

Such a lovely company, customer services are outstanding, A1, well deserved.

5
Date of experience: Feb 11, 2026
John Hambrook
As a first time customer I had a…

As a first time customer I had a problem with my order delivery so contacted Zoe in customer services who got it sorted really quickly. Excellent customer service thank you

5
Date of experience: Feb 10, 2026

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