As I had been critical regarding my Vapemate’s (none) delivery due the 27th July 2021, I feel it only right that I should edit my post of 02.08.2021 with an update.My Trustpilot post of 2nd August was replied to on the Trustpilot site on the 5th August: The reply stated that “We have recently moved location and things have been a bit chaotic”. Later that same day I received an email from Stacey at Vapemate; this was the first contact I had received regarding this issue despite my phone calls and emails to them.Stacey stated that my order was shipped on the 27th July and that Vapemate had not been notified of any issues regarding that delivery, Stacey was as helpful as could be under the circumstanced and requested confirmation of the address Vapemate held for my deliveries.In my reply to Stacey I acknowledge that I understood moving location could indeed be disruptive. However, I felt I had to point out that even under those circumstances it is vital that communication with customers regarding problems and that answering queries was paramount.I also mentioned that in my order confirmation email received on 26.07.2021 it clearly stated that “Once your package ships we will send you a tracking number”, I never received an email with that tracking number. Consequentially, after receiving an email from APC Overnight on the 27.07.2021 apologising that “There has been an unexpected delay with your delivery” I contacted them and was informed that without the tracking number they were unable to help me. Had I received the promised tracking number any problems regarding delivery could have been resolved through APC and my order delivered the following day.I feel it only fair to point out that when the order was finally delivered by APC on 09.08.2021 the packaging clearly stated a date of the 27th July so possibly the problem was down to APC, without the missing tracking number it is hard to verify just were the problem originated.I have been a customer of Vapemate since February 2016 and this has been the one and only problem I have encountered. I respectfully suggest to Vapemate that good communication is essential to good business practice.
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