The situation looks like this: I ordered twice before and everything went smoothly — I received an email confirmation about the shipment and, most importantly, either the same day or the next day I got a notification from GLS saying they had my parcel.This time I ordered on 29.01. Three days later, on 03.02, the electronic shipping label was created, and as of 05.02 the status is still only “label created.” I contacted GLS support, but they confirmed that they do not physically have the parcel.So the question is: did vapesale24.store not send the parcel, or did the courier lose it? This is a crazy situation — over 80 euros that may not be recoverable. Customer service claims that the warehouse sent the parcel and responds with statements like: “We are not a courier company, we have no influence over this.”So who actually has influence over the parcel? On the courier’s website it clearly states that the sender can file a claim and request a refund for a lost parcel. This is the first time I’ve experienced such a situation and I am very upset.People should be careful, because I no longer trust them, especially since they do not want to resolve a problem that lies on their side. I would understand if the parcel had at least one initial scan by the courier, but the courier has never physically received it and is waiting for the parcel to be handed over.This clearly means that vapesale either made a mistake or did not send the parcel at all. Of course, I — as the customer — am the one losing over 80 euros and a lot of nerves because of this situation.1. We are waiting for the package handoverPARCEL NUMBERZXXXXXXXXXX BDCPOXEMFSENDER404 Distribution s.r.o.CASH ON DELIVERYWithout Cash on DeliveryDELIVERY METHODNL DHL PPwhen will be somethink change im change opinion becouse this is ridicules ...
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