Long time Vaprzon user here, spent a lot of money over the years. Yeah, I don't know what has happened over there in the last 3 months, but they have gone majorly downhill. Used to get orders within a week, or so. Now, my last purchase took 1 month. Contacted them, they offered to resend the order (at no cost to me, which it should be, my order never arrived). I informed them I've had to make purchases in the meantime, and this was an inconvenience to me, I should be offered some kind of compensation. They said there was nothing they could do and passed the buck to their carrier (GIO Express [that's a whole other horrible review] I contacted them and they are incompetent to the Nth degree. Told me they didn't know where it was, so I asked "So, you're telling me it's lost?" and he said, "It's not lost, we just don't know where it is..." Okaaaay, but I digress. Look at their website, it's archaic at best, straight out of the 90s) So, after being fed up with the BS, I asked them to cancel my substantial order, they said they'd put it through. Days go by, and I notice the refund has not gone through, now I'm getting aggravated. Contact them again, they inform me the refund will not go through until the order is returned to them... the order that has been lost for a month due to GIOs incompetence. Now, I'm really getting agitated. I informed them that's not how refunds work, the issue is out of my hands. Now, it's between GIO and Vaprzon, and has nothing to do with me. It's not my fault the order is out there in the ether, and I want my money back. "Sorry, nothing we can do." I'm at my wits end, so I mention the Attorney General... "Ok, my manager has informed me to put your refund in right away...". 3 days later, the refund finally arrived. I apologize for the long review, but the moral of the story is this: STAY AWAY from Vaprzon. It's unfortunate, but I really believe the way they are doing business now, they're on their way out, and when they do, they're taking your money with them
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