I want to start by highlighting that my tutor is fantastic. He has incredible patience and is a great support. However, I have to express my frustration regarding the billing issue. I paid $349.00 for four hours of tutoring and have only used 2.5 hours. Recently, I noticed that my account was charged $349.00 again without my consent. When I reached out to the billing department, they claimed I had authorized the autopay feature but could not provide any documentation to verify that. They also refused to disclose the representative's name I spoke with. After paying for four hours and only using 2.5, they are now denying my request for a refund of the latest $349.00 charge. This experience reflects poorly on how the company manages its operations.
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